# Delete Root User Account

This document walks you through the steps to permanently delete the root user account from the EMQX Cloud.

## Prerequisites

Before you delete your root user account, you must ensure that you have no:

- All deployments under your account have been deleted.
- There are no outstanding bills or unbilled charges.

## Delete All Deployments

If you have several projects, make sure that all deployments under each project are deleted.

To delete a deployment:

1. Go to the **Deployment Overview** page in the Console.
2. Click the **Settings** button in the top right corner. 
3. At the bottom of the Settings page, click **Delete Deployment**. 
4. Enter the deployment name. Click **Confirm** to permanently delete the deployment.

![delete](./_assets/delete_01.png)
![delete](./_assets/delete_03.png)

## Settle All Billing Obligations

To proceed with your account deletion, you must ensure all billing obligations have been met.

To verify and settle your billing status:

1. In the Console, click **Billing** from the left menu to open the **Billing** page.
2. Ensure the following:
   - **No Overdue Monthly Bills**: All previously generated bills are paid in full. You can check the status on the [Monthly Bills](../billing/overview.md#monthly-bill) page.
   - **Zero Unbilled Charges**: The current billing cycle must show $0.00 in unbilled charges.

![add-payment-info](./_assets/add-payment-info.png)

## Delete EMQX Cloud Root User Account

::: tip Important

Once deleted, your root user account **cannot be recovered**.

You will also **not be able to reuse** the same email address to register a new account.
:::

1. Go to the Console and click **Settings** from the left menu.
2. Navigate to the **Security** tab and click **Profile**.
3. Scroll to the **Delete Account** section and click the **Delete** button.
4. Follow the on-screen prompts:
   - Acknowledge the consequences of account deletion.
   - Click **Next**.
   - If any prerequisites are not met, you will be prompted to complete them before proceeding.
5. (Optional) Provide feedback on your reason for leaving.
6. Enter the email address and click **Confirm and Delete** to finalize the process.