---
title: EMQX Technical Support
description: Find expert technical support for EMQX Enterprise, offering robust solutions and professional assistance to optimize your IoT middleware platform.
---

# EMQX Technical Support

EMQ is the world's leading software provider of open-source IoT data infrastructure. We are dedicated to empowering future-proof IoT applications through one-stop, cloud-native products that connect, move, process, and analyze real-time IoT data—from edge to cloud to multi-cloud.

Our core product EMQX, the world's most scalable and reliable open-source MQTT messaging platform, supports 100M concurrent IoT device connections per cluster while maintaining 1M message per second throughput and sub-millisecond latency. It boasts more than 20K+ enterprise users, connecting 100M+ IoT devices, and is trusted by over 400 customers in mission-critical IoT scenarios, including well-known brands like HPE, VMware, Verifone, SAIC Volkswagen and Ericsson.

EMQ's global R&D center is located in Stockholm. We have 10+ offices throughout the Americas, Europe, and the Asia-Pacific region.

If you have any questions about EMQX products or our IoT solutions, you are welcome to contact us at:

**EMQ**

**Email:** [contact@emqx.io](mailto:contact@emqx.io)

**Product Feedback**: [EMQX Support Portal](https://www.emqx.com/en/support)

**Sales:** [sales@emqx.io](mailto:sales@emqx.io)

**Security:** [security@emqx.io](mailto:security@emqx.io)

**Marketing:** [marketing@emqx.io](mailto:marketing@emqx.io)

**Address**: 

- Headquarter: #A301, Building 3, No.88 Longyuan Road, Yuhang District, Hangzhou, Zhejiang, China
- Global R&D center: Klarabergsgatan 60, 111 21 Stockholm, Sweden
- Europe office: Frankfurt Eschborner Landstraße 42-50 Haus B, 60489 Frankfurt(M), Germany
- US office: 1300 El Camino Real, Suite 100, Menlo Park, CA 94025

The EMQX service team provides you with professional support:

- You can contact the [EMQX service team](https://www.emqx.com/en/contact?product=emqx) for professional support on designing, deploying, or customizing your IoT solutions.
- Browse the [EMQX Support Portal](https://www.emqx.com/en/support) to find out about the commercial support we cover.

**Commercial Support Level**

| Features                  | Standard                                                     | Professional                                                 |
| ------------------------- | ------------------------------------------------------------ | ------------------------------------------------------------ |
| Support hours             | 5*8                                                          | 7*24                                                         |
| Email support             | <img src="./assets/support.png" alt="support" style="zoom:50%;" /> | <img src="./assets/support.png" alt="support" style="zoom:50%;" /> |
| Online chat tool support  | <img src="./assets/support.png" alt="support" style="zoom:50%;" /> | <img src="./assets/support.png" alt="support" style="zoom:50%;" /> |
| Telephone hotline support | <img src="./assets/no-support.png" alt="no support" style="zoom:50%;" /> | <img src="./assets/support.png" alt="support" style="zoom:50%;" /> |
| Response time             | 8 hours                                                      | 2 hours                                                      |
| Hot bug fixes             | <img src="./assets/no-support.png" alt="no support" style="zoom:50%;" /> | <img src="./assets/support.png" alt="support" style="zoom:50%;" /> |
| 3rd-party plug-in support | <img src="./assets/no-support.png" alt="no support" style="zoom:50%;" /> | <img src="./assets/support.png" alt="support" style="zoom:50%;" /> |

For EMQX developers and users, you are welcome to join the EMQX forum, slack channel or visit Github pages to ask questions, find answers, and share ideas and best practices:

- [Slack](https://slack-invite.emqx.io/): Connect with EMQX developers and users worldwide.
- [GitHub](https://github.com/emqx/emqx): Access EMQX source code, report issues, and request new features.

You may also reach us at:

- [X](https://x.com/EMQTech)
- [Youtube](https://www.youtube.com/channel/UC5FjR77ErAxvZENEWzQaO5Q)
- [LinkedIn](https://www.linkedin.com/company/emqtech)
- [Discord](https://discord.com/invite/xYGf3fQnES)