Alerts

EMQX Cloud provides comprehensive alert notifications and integrations, allowing users and operational staff to respond promptly to these alerts. Click Alerts in the left menu of the deployment to enter the alarm page. In the Alert List, you can view the alert information generated by the deployment. In the Alerts Integrations, you can configure to send alarms to an email or notify alarm events through integration with PagerDuty or Webhook.

Alerts Event

You can view the alert information generated by deployment. EMQX Cloud provides the following alerts events:

Type	Level	Information	Solution
Excessive connections	warning	The number of deployment connections is too high: {current number of connections}	Upgrade deployment specifications
Excessive Traffic usage	warning	The deployment traffic is too high in the past 24 hours: {Total traffic in the past 24 hours}	Check whether the device traffic is normal. If it is normal, you need to upgrade the deployment specifications
Certificate expiration warning	warning	The deployment certificate will expire in {num} days, please update in time!	Update the deployment certificate in time
Client authentication failure	warning	The deployment has many client connections with failed authentication	Check whether the client authentication configuration
Client ACL authentication failure	warning	The deployment has many client connections with failed ACL	Check whether the deployment ACL configuration
Non-standard MQTT protocol connection	warning	The deployment has many client connections with non-standard mqtt protocol	Check whether the MQTT protocol used by the client connection is a standard MQTT protocol
Deployment transaction (TPS) rate limit reached	warning	The deployment has exceeded 1000 msg/sec message publishing rate	Adjust the client transmission rate in time
Unusual VPC peering connection	error	VPC peering connection status is abnormal: {status}	Check the deployment of VPC peering connection
Data Integrations xxx Resource Exception	error	The deployment rule engine xxx resource exception	Check the MySQL resources in the deployment rule engine

Alerts Integrations

EMQX Cloud currently provides email, PagerDuty and Webhook event alerts integrations. If you need other alerts integrations methods, you can submit a ticket or email us.

Send alerts to email

You can add a mailbox that accepts alert information in the page of alerts integrations, send to mailbox. When the deployment generates an alert, an alert reminder will be sent to the mailbox as soon as possible.

You can use the test feature to check if the alert email is configured correctly. Click the Test button, then select an email to send a test message.

PagerDuty incidents

The alert information is sent to the event of PagerDuty, and PagerDuty specifies the notification method.

1. Create an alert service in PagerDuty.

   

2. Add api v2 integration and copy the integration key.

   

3. Fill in the Integration key on EMQX Cloud.

4. You can use the test feature to check if the alert event is configured correctly. Click the Test button, then select an event to send a test message.

   

Webhook integration

EMQX Cloud supports sending alerts to communication software or web services by integrating Webhook.

For more information, see Webhook Alerts.