EMQX Technical Support
EMQ is the world's leading software provider of open-source IoT data infrastructure. We are dedicated to empowering future-proof IoT applications through one-stop, cloud-native products that connect, move, process, and analyze real-time IoT data—from edge to cloud to multi-cloud.
Our core product EMQX, the world's most scalable and reliable open-source MQTT messaging platform, supports 100M concurrent IoT device connections per cluster while maintaining 1M message per second throughput and sub-millisecond latency. It boasts more than 20K+ enterprise users, connecting 100M+ IoT devices, and is trusted by over 400 customers in mission-critical IoT scenarios, including well-known brands like HPE, VMware, Verifone, SAIC Volkswagen and Ericsson.
EMQ's global R&D center is located in Stockholm. We have 10+ offices throughout the Americas, Europe, and the Asia-Pacific region.
If you have any questions about EMQX products or our IoT solutions, you are welcome to contact us at:
EMQ
Email: contact@emqx.io
Product Feedback: EMQX Support Portal
Sales: sales@emqx.io
Security: security@emqx.io
Marketing: marketing@emqx.io
Address:
- Headquarter: #A303, Building 3, No.88 Longyuan Road, Yuhang District, Hangzhou, Zhejiang, China
- Global R&D center: Stockholm Mazarinvägen 36 Sköndal, Stockholm, Sweden
- Europe office: Frankfurt Eschborner Landstraße 42-50 Haus B, 60489 Frankfurt(M), Germany
- US office: Silicon Valley 305 Vineyard Town Center #140 Morgan Hill CA 95037
The EMQX service team provides you with professional support:
- You can contact the EMQX service team for professional support on designing, deploying, or customizing your IoT solutions.
- Browse the EMQX Support Portal to find out about the commercial support we cover.
Commercial Support Level
| Features | Standard | Professional |
|---|---|---|
| Support hours | 5*8 | 7*24 |
| Email support |  | |
| Online chat tool support | | |
| Telephone hotline support |  | |
| Response time | 8 hours | 2 hours |
| Hot bug fixes | | |
| 3rd-party plug-in support | | |
For EMQX developers and users, you are welcome to join the EMQX forum, slack channel or visit Github pages to ask questions, find answers, and share ideas and best practices:
- EMQX forum: Join the EMQX forum to ask questions about EMQX.
- Slack: To connect with EMQX developers and users worldwide.
- GitHub: To get EMQX codes, report issues, and request new features.
You may also reach us at: