EMQX Technical Support

EMQ is the world's leading software provider of open-source IoT data infrastructure. We are dedicated to empowering future-proof IoT applications through one-stop, cloud-native products that connect, move, process, and analyze real-time IoT data—from edge to cloud to multi-cloud.

Our core product EMQX, the world's most scalable and reliable open-source MQTT messaging platform, supports 100M concurrent IoT device connections per cluster while maintaining 1M message per second throughput and sub-millisecond latency. It boasts more than 20K+ enterprise users, connecting 100M+ IoT devices, and is trusted by over 400 customers in mission-critical IoT scenarios, including well-known brands like HPE, VMware, Verifone, SAIC Volkswagen and Ericsson.

EMQ's global R&D center is located in Stockholm. We have 10+ offices throughout the Americas, Europe, and the Asia-Pacific region.

If you have any questions about EMQX products or our IoT solutions, you are welcome to contact us at:

EMQ

Email: contact@emqx.io

Product Feedback: EMQX Support Portal

Sales: sales@emqx.io

Security: security@emqx.io

Marketing: marketing@emqx.io

Address:

• Headquarters: #A303, Building 3, No.88 Longyuan Road, Yuhang District, Hangzhou, Zhejiang, China
• Global R&D center: Stockholm Mazarinvägen 36 Sköndal, Stockholm, Sweden
• Europe office: Frankfurt Eschborner Landstraße 42-50 Haus B, 60489 Frankfurt(M), Germany
• US office: Silicon Valley 305 Vineyard Town Center #140 Morgan Hill CA 95037

The EMQX service team provides you with professional support:

• You can contact the EMQX service team for professional support on designing, deploying, or customizing your IoT solutions.
• Browse the EMQX Support Portal to find out about the commercial support we cover.

Commercial Support Level

Features	Standard	Professional
Support hours	5*8	7*24
Email support
Online chat tool support
Telephone hotline support
Response time	8 hours	2 hours
Hot bug fixes
3rd-party plug-in support