View and Edit Your Billing Information
You can view and update your billing information on the Billing Overview page. Go to the Cloud Console and select Billing -> Overview from the top menu.
View Billing Information
On the top right area of the Overview page, you can see Payment Info.
- If you haven't added a card, click + Add to add a new card.
- If you have added a card, your card information will be displayed in the block including card last four numbers, expire date, and when the card had been added.
- Click Change Info to update card information.
- Click Got a problem? if you have any issues in updating card information. You can contact us through the Tickets in the top menu or by emailing us.
Add or Update Billing Information
On the Edit Payment Method pop-up dialogue, fill the required fields. The following table provides instructions on how to fill each field.
| Field | Necessity | Instruction |
|---|---|---|
| Country | Required | Select the country for your billing address. You can also start typing the name of the country and then select it from the filtered list of countries. |
| Company Name | Required | Type the company name for the invoice. |
| Required | Type the email for the invoice. | |
| Address | Required | Type the mailing address for your billing address. |
| City | Required | Type the name of the city for your billing address. |
| State/Province/Region | Required | Type the political subdivision in which your billing address exists. |
| ZIP or Postal Code | Required | Type the ZIP (U.S.) or Postal Code (other countries) for your billing address. If your billing country is United States or Canada, the ZIP will be verified. |
| VAT/GST ID | Conditional | The form displays the VAT/GST ID field if you select a country other than the United States. If your company's billing address is in a country other than the United States (USA), EMQX typically charges VAT if you do not enter a valid VAT ID number on your billing information. - If your billing address is in Germany, EMQX always charges VAT, even with a valid VAT ID number. - To learn more about VAT/GST, see Taxation by Region. |
| EIN | Conditional | If your company's billing address is located in the USA, you can choose to enter the EIN or not. |
After you complete the setting, click Next to add or update the card information.
Edit or Update Credit Card Information
Fill the required fields according to the instructions in the table below.
| Field | Necessity | Instruction |
|---|---|---|
| Name on Card | Required | Type the name that appears on your credit card. |
| Card Number | Required | Type the 16-digit number that appears on your credit card. American Express uses a 15-digit number. |
TIP
To confirm your credit card information, EMQX Cloud charges $1.00 when you first link a credit card to your account. After EMQX Cloud confirms your information, it refunds the $1.00 charge. If you encounter any issues with linking a credit card to your account, reach out to your card provider or banking institution to verify whether they declined the initial charge, which would prevent EMQX Cloud from confirming your information.
After you complete the setting, you can:
- Click Submit to submit your changes, or click Cancel to dismiss your changes;
- Click Previous to go back to edit your information again.
US Bank Account
If your billing address is located in the USA, you can choose either Credit Card or US Bank Account as your payment method.
To enable US Bank Account, click the Bank Account tab, then enter the bank's name in the search bar to choose the preferred bank to link. The pop-up window will take you to the bank verification system provided by the bank to authorize the linkage.
TIP
- Only one payment method can be chosen at the same time.
- US bank account transactions require a significant amount of time for processing. It may take anywhere from 4 to 7 business days to receive confirmation regarding the success or failure of a payment.