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You can enter the ticket system by following the steps below:

  1. Login into the EMQX Platform console.
  2. Click Tickets in the top right corner.


View Ticket Details

You can click on the subject name in the ticket list to enter the corresponding ticket detail page.

Ticket details

Create a Ticket

  1. Click the New button in the top right corner.
  2. Enter the following information in the pop-up dialog, items marked with an asterisk are required.
    • Enter the subject of the ticket.
    • Select between Normal Ticket or Urgent Ticket based on the urgency of the issue.
    • Select the associated deployment from the dropdown list as appropriate.
    • Describe the issue in the Description.
  3. Click Confirm to submit the ticket.
New ticket